Been having issues myself recently. Told Jeep 2 weeks ago I wanted a buy back. They took over a week to respond and basically said because I am not covered under the state Lemon Law, they won't do a buyback. You may want to look at your state's qualifications to determine if you are eligible. That may get them to approve it without needing a lawyer. Cheaper for them that way I'd imagine. I'd just threaten them with a Lemon Law filing if you think you qualify and see how fast they respond. If they say no and you're eligible under the rules, get a lawyer.