[Patriot4971]

Everyone,

I have a 2014GC Summit with EcoDiesel with about 7700 miles. I have a check engine light come on (again) with P040D OBD code. I took the Jeep to a local dealer and they supposedly checked the car and told me that it was a software issue ,they installed some software updates and cleared the code. The light came back on as soon as I got back home and I then took the car back to the dealer immediately. At this point dealer had a Diesel tech look it over and said that this code is "not for this Jeep Model" and we need FCA to tell us what to do. I asked my service advisor to look up any emissions related recalls for my vehicle and he searched and told me that there were no tech advisories or recalls for emissions for my Jeep.

Fast forward 2 days later I find from this site the Emissions Recall R69 from April 2016 and I am surprised that the service advisor did not find it or communicated that to me. Did I miss something or did the SA pull a fast one on me and did not give me the right information ?

I have always had Japanese /German cars and trucks and this is my first American vehicle in 22 yrs and the constant hassle of taking this vehicle to the dealer (6 times for different issues) has shaken my confidence.

What is the best way for a Jeep owner to communicate with the the dealer SA's so that they cannot wiggle out of performing a recall or a manufacturer recommended repair ?

Thanks

 

[Brewster]

Log on to 'Uconnect Dashboard' and you can see (should see) any active recalls. There is also FCA recall page you can check:
recalls.mopar.com

If you find any active recalls - I'd DUMP your dealer and find one that is competent!

 

[Patriot4971]

Thanks Brewster ... I checked the recalls.mopar.com and I did not see an emissions recall for my 2014 GC Diesel on that site, however the attached document clearly shows that there is a recall for the catalytic converter. Should I present this information to the dealer and request the cat replacement ? I can hardly fault them because I bet they looked at information from FCA also.

 

[Casper2]

I have never had to ask my dealer about anything....... they have always kept me informed. I think you should consider finding another dealer.

 

[Brewster]

You can call FCA recall center (I think a phone is listed there). Another thing is to see if you can see the part no. of the converter. I believe the new one ends "AB" on the part number. Is it running good for you? I have not had any issues for over a year- making me believe everything is finally sorted out on them.

 

[Patriot4971]

Jeep is back at the Dealer shop again with "Service the Electronic Shifter" and 'Service the Electronic Throttle" messages ... and the Check Engine Light on. My SA looked up the Catalytic Converter recall using my VIN and it did not show up in the system for my 2014 JGC Diesel Summit. He stated that sometimes FCA staggers the recall notifications. Anyways, this is officially the worst car that I have ever had ... last of America made cars for me, perhaps with exception of Tesla. I had such high hopes for this car ... might have to trade it in.

 

[Brewster]

You might need a new dealer vs a new vehicle- they could have easily checked out the converter to see if it is the 'AB' one- and if not they should have gone ahead and ordered the new one for replacement. It is unfortunate- you would think FCA would be 'rooting out these bad dealers'. Like Casper said- a good dealer would make sure they did everything possible to make sure you were happy!

 

[CaseyGV]

I'd go along with the others and find a different dealership. The dealership (a chain) that I bought my 14 GC Limited from has horrible service departments in my experience. I found a different dealership here that isn't part of that chain and they are fantastic. I've had them handle my catalytic converter replacement as well as other service needs and they've always been good... The chain dealership told me I needed new tires when one of the front wheel bearings had failed and I could never get them to drive it so they could here it, but the other place I go to now replaced both front wheel bearings immediately when they heard it (and installed a bunch of software updates the first place said I didn't need).

 

[Patriot4971]

Everyone thank you for your responses. I just got my Jeep back after 2 days at the dealership and they had to get the STAR team involved (escalation team) from Jeep to help troubleshoot the check engine light issue. They told me that it was a broken clamp on the temperature sensor that caused the sensor to give faulty readings. They replaced the sensor and that fixed the issue. I do not think that the dealer has any experienced staff that deals with the diesel engines and really has communications and transparency issues when dealing with the customer ... at least me in this case. For example, last week when driving I got "Service Electronic Throttle" and "Service Electronic Shifter" messages and my SA claims that these two messages were related to the bad temperature sensor that they replaced. I am now looking for another Jeep Dealer in Northern VA.

 

[eaglescout1987]

Everyone thank you for your responses. I just got my Jeep back after 2 days at the dealership and they had to get the STAR team involved (escalation team) from Jeep to help troubleshoot the check engine light issue. They told me that it was a broken clamp on the temperature sensor that caused the sensor to give faulty readings. They replaced the sensor and that fixed the issue. I do not think that the dealer has any experienced staff that deals with the diesel engines and really has communications and transparency issues when dealing with the customer ... at least me in this case. For example, last week when driving I got "Service Electronic Throttle" and "Service Electronic Shifter" messages and my SA claims that these two messages were related to the bad temperature sensor that they replaced. I am now looking for another Jeep Dealer in Northern VA.

Where did you go? I'm in N. VA and I can tell you Ourisman in Alexandria is a joke. Don't even bother. I tried Koons and they were much better, but its a lot farther away from where I live. Thankfully there are a few choices in the area. Just do yourself a favor and avoid Ourisman at all costs.

 

[Patriot4971]

Thanks for the feedback ... I have been taking this to Safford Jeep Chrysler in Springfield, VA .... I am going to try Koons if the issues persist.