Diesel Jeep Forum banner

1 - 20 of 48 Posts

·
Registered
Joined
·
27 Posts
Discussion Starter #1
OK, I'm not a lawyer and I don't play one on TV, but can anyone speak authoritatively about when/how a class action law suite is appropriate? Like many others, I LOVE this vehicle and am a rabid proponent of diesel power---2 boats (that's submarines to you sand crabs), 419,000 miles on my personal 7.3 PowerStroke and a measly 180,000 on my sons' 6.0 (don't EVEN start....).
Point is, Jeep hosed the unsuspecting public and, "I'm Mad as Hell and not going to take it any longer!"....
I welcome any comments, but let's get the conversation roll'n or STFU and move on...

Rick
 

·
Registered
Joined
·
27 Posts
Discussion Starter #3
I'm referring to the multitude of problems associated with the exhaust system; specifically the poorly engineered catalytic converter and DEF regeneration system--again associated with the catalytic converter. Members of this forum have been getting charged $3000+ to have their DEF system flushed for "wrong" DEF....news flash---ALL DEF is the same 32% urea solution. But Jeep says it's not a warranty repair. Refer to the stings on this forum under Diesel Performance.
 

·
Registered
Joined
·
18 Posts
Yep, I have read all about that. I actually made a post about it here. It is sad that I have to take such idiotic steps to protect myself.
I have a 2015 model, so I am not sure how much of the 2014 DEF woes apply to my JGC, but I figure that I can take these steps and save myself some headache.

However, this does not help those that have already experienced this issue. I hope that a class action lawsuit is successful.
 

·
Registered
Joined
·
165 Posts
It is strange- some vehicles having trouble- and some not. At any rate Mopar must honor 'pollution related equipment failures'. Knock on wood I have 6500 miles and running great with last updates. I will get next updates when I bring in for next oil change- probably in March. ( I will have them 'add the DEF').
 

·
Registered
Joined
·
59 Posts
I decided to write to Jeep via their website....pretty much told them how much BS this all is. Doubt I'll hear back, but it made me feel a tiny bit better. I have about 7300 miles on mine (bought in May 2014), and only put in 2 gallons of MOPAR branded DEF a few weeks ago (which also tripped the sensor...). I really wish I knew why they were being so stubborn about the DEF....what about engine oil? What about coolant? Does that crap have to be MOPAR too???

Damnit now I'm all p*ssed off again....
 

·
Registered
Joined
·
59 Posts
UPDATE...received my reply from Jeep about the warranty issue...only using MOPAR DEF issue....

Dear Pat,

Thank you for contacting the Jeep Customer Assistance Center.

We regret to hear the issues you have experienced and appreciate the
time you took to bring this matter to our attention.

As per your warranty manual:

Warranties don?t cover any part that was not on your vehicle when it
left the manufacturing plant or is not certified for use on your
vehicle. Nor do they cover the costs of any repairs or adjustments that
might be caused or needed because of the installation or use of
non-Chrysler parts, components, equipment, materials, or additives.

Performance or racing parts are considered to be non-Chrysler parts.
Repairs or adjustments caused by
their use are not covered under your warranties. Examples of the types
of alterations not covered are: ? installing accessories?except for
genuine Chrysler / MOPAR accessories installed by an authorized
Chrysler, Dodge, Jeep or Ram dealer.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-877-I-AM-JEEP (1-877-426-5337).

Sincerely,

Christine

Customer Service Representative
Jeep Customer Assistance Center


I'm beyond words here..
 

·
Registered
Joined
·
1 Posts
I decided to write to Jeep via their website....pretty much told them how much BS this all is. Doubt I'll hear back, but it made me feel a tiny bit better. I have about 7300 miles on mine (bought in May 2014), and only put in 2 gallons of MOPAR branded DEF a few weeks ago (which also tripped the sensor...). I really wish I knew why they were being so stubborn about the DEF....what about engine oil? What about coolant? Does that crap have to be MOPAR too???

Damnit now I'm all p*ssed off again....
It all has to do with warranty $$$ and poor design of the parts used & testing prior to sale of the vehicle. Jeep is not the only mfg. with this problem.
 

·
Registered
Joined
·
4 Posts
Went into dealer Dec 28 under the 200 mile warning. They have to replace the cat conv. I was number 48 on the North American waiting list for one. Parts promised for today (Jan 26, 2015) 6 or 8 trips prior with CEL and flash updates were supposed to fix, but didn't. I have never seen a msg saying "regeneration underway keep while driving " or something simlar. Has anyone else ?
 

·
Registered
Joined
·
59 Posts
have never seen that regeneration message...but I do make sure to get the jeep out and drive at highway speeds a few times a week since majority of my driving is city.
 

·
Registered
Joined
·
4 Posts
Just blowing off some steam,2014 JGC ,11,000km catalyst converter gone, code came up (incorrect DEF ).Have been waiting over 2 weeks for part,they keep putting back the ETA on the part.This company does not care about it's loyal customers. I would not recommend this vehicle in a diesel to anyone.
 

·
Registered
Joined
·
8 Posts
Well unfortunately I am one of these 3,000 dollar fools. The first time the DEF tripped was when I added peak blue Chrysler said when they tested it, it was out of spec and we pretty much had to pay out of pocket. We did in fact contact a lawyer who stated a class action suit was the only way you were Going to get anywhere. The fun doesn't stop there though, the second time the DEF tripped we had just had the vehicle serviced and had the dealership add the DEF hmmm seeing a pattern.. they changed the converter 30 plus days in the shop. We get the vehicle back go drop off the rental get in the car and there it is again for now a third time remind you we just left the dealership and drove 2 miles to drop off the rental which was a mistake.. now the jeep is right back at the dealership for the same issue a third time... at least we aren't paying for it this time we learned are lesson the first time. We have kept all the old parts and the peak blue bottles we bought their shelf life was less than a month old. We even emailed blue peak who sent us their batch testing which passed. They in turn pointed the finger right back at Chrysler.
 

·
Registered
Joined
·
12 Posts
Well unfortunately I am one of these 3,000 dollar fools. The first time the DEF tripped was when I added peak blue Chrysler said when they tested it, it was out of spec and we pretty much had to pay out of pocket. We did in fact contact a lawyer who stated a class action suit was the only way you were Going to get anywhere. The fun doesn't stop there though, the second time the DEF tripped we had just had the vehicle serviced and had the dealership add the DEF hmmm seeing a pattern.. they changed the converter 30 plus days in the shop. We get the vehicle back go drop off the rental get in the car and there it is again for now a third time remind you we just left the dealership and drove 2 miles to drop off the rental which was a mistake.. now the jeep is right back at the dealership for the same issue a third time... at least we aren't paying for it this time we learned are lesson the first time. We have kept all the old parts and the peak blue bottles we bought their shelf life was less than a month old. We even emailed blue peak who sent us their batch testing which passed. They in turn pointed the finger right back at Chrysler.
 

·
Registered
Joined
·
12 Posts
I AM ONE of the fools that bought 2014 jeep overland eco diesel in march 2014 p20ee code sound familar been in shop 6 times since august 2014 as we speak shop right now three weeks plus cat is on national backorder.. should be ashamed of them selves putting jeep badge on this relic that I paid 55000 for. tried to deal with customer service but they treat you as a fool. asked to open star case they said no. asked to have an extension of warranty no again.i asked about trade in time we lose a lot of coin do to the fact of major issues with all 2014 eco diesel def systems . ford dealers did not want to take or trade in their infamous 2005 2006 2007 etc powerstrokes built by international. we all are in a pickle with these. asked also for a collateral exchange . penstar gas engine guess what No again..I am all in for class action.where do I sign up. will be. THIS CALL BEING RECORDED.
 

·
Registered
Joined
·
67 Posts
As documented on this forum, we had many CEL issues the first 10k miles on our 2014 JGC. Switched service departments and within 2 days, they changed the cat conv (old style???) last Nov.
I purchased a UScan code reader and downloaded the app.
IF any CEL issues pop up, I can capture them on my phone and send the the service department.
We have made several trips towing over 6k lbs and now have over 22k miles. Just had it serviced (11k miles on oil change).

No issues. All MOPAR def as well. I actually know who makes their private label DEF and it is all the same product. But I have all invoices and documentation from day 1 in case they through that excuse at us later.

Since the cat was changed, we now get 26-28 MPG local stop/go commuting and 17 MPG pulling that RV trailer. Love it
 
1 - 20 of 48 Posts
Top