DEF and my situation round #2 (the next service)

3152 Views 9 Replies 4 Participants Last post by Undercow, Apr 9, 2015

Undercow

Discussion Starter · Feb 27, 2015

The rundown of my first issue:

http://www.dieseljeeps.com/threads/def-and-my-situation.1231/

To sum it up, I used peak blue for a servicing DEF message came up, I went to the dealership, they wouldnt replace it under warranty. $3000.00!!!

SO! After reading my last post you are now fully aware of my situation. It has been roughly 3 mos since that issue and It was now time for an oil change and a top off of the DEF fluid. I decided that instead of me using an industry standard fluid that I would use industry standard fluid. (yes I meant to say this). Basically I decided to go to the dealer for servicing. Its not really worth it to me after my last run in to service elsewhere or by myself just to save about $30.

So one would think that if I went to the dealership and had the work done that it would be doubly covered, by my warranty, and the dealership. Well...the issue came back again not 2 hours of driving after the servicing. The Jeep is at the dealership for god knows how long again for back order parts....again.

The inspection has taken place today and the first thing that we were told was that it is the cat converter was bad. To start this all over again despite the overwhelming evidence that this is a known issue even within chrysler group it was summed up to be that because I used peak blue one entire service ago that it was so bad (supposedly) that it caused the cat to go bad and probably won't be covered under warranty.

I asked for a sample of the DEF the same as last time but because it is MOPAR brand and the batch sampling wasn't bad there was no need to test it...weird, considering that the fluid that "caused" the problem had its certs and was good as well.

To add to my last post, I have not "lawyered" up just yet because that stuff is expensive. I have however collected information from 14 Chrysler dealerships and statements from service representatives as well as multiple cases found around the internet on various forums including this one (thanks to all who have voluntarily provided basic info) and oddly their answer was always the same: "this should have been covered no problem".

I did contact chrysler on several occasions referencing case numbers and I was told that my situation was different to nearly 1000 cases just like mine (same fluid and everything) and did not warrant coverage. I am going to try a letter of intent next with my compiled information.

More to come!

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Undercow

Discussion Starter · #2 · Mar 28, 2015

Ok, we just went and picked up the jeep. It was nice to be in it again and I followed my wife back to the rental car place. Everything was covered which was nice. As soon as we drop the car off I get back into the jeep and I got the def message again. It had been 10 minutes since I picked it up. Good thing is it was 35 days since it was dropped off so I think I qualify for the lemon law.

I gave chrysler a call and the lady I talked to threw a few stats out there saying that roughly 2% of the diesel jeeps actually have issues. I should be getting a callback in 3-5 days.

More to come.

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papa_mike

· #3 · Mar 28, 2015

Undercow said:
Ok, we just went and picked up the jeep. It was nice to be in it again and I followed my wife back to the rental car place. Everything was covered which was nice. As soon as we drop the car off I get back into the jeep and I got the def message again. It had been 10 minutes since I picked it up. Good thing is it was 35 days since it was dropped off so I think I qualify for the lemon law.

I gave chrysler a call and the lady I talked to threw a few stats out there saying that roughly 2% of the diesel jeeps actually have issues. I should be getting a callback in 3-5 days.

More to come.

Same sort of thing happened to me. They ended up replacing some electronic control module. Haventhad any issues since.

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PatFisher

· #4 · Mar 28, 2015

Wow. I would've loved to have seen your face when they came back with a $3000 bill. I've had my cat replaced and so far, zero issues *knock on wood*. But...

I'm getting low on def...

Part of me says "Come on, Pat....try the stuff at AutoZone....same ISO rating....so much cheaper...."
Yet the other part says "Don't f*cking chance it....just get the MOPAR stuff and move on..."

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Undercow

Discussion Starter · #5 · Apr 8, 2015

So this is about it for me... I went to the dealership because the repairs were completed after 34 days of down time. My wife and I picked up the jeep and headed 3 minutes away to drop off the rental (repairs and rental covered under warranty thank god). We dropped off the rental, got back in the jeep..turned it on..."Wrong DEF detected"...back to the dealership after 15 mins of it being out of the shop. I contacted Chrysler to start a lemon law case at that time. The service manager there is passionate about his job and I could see that he died a little inside when we came back and gave him the good news.

We picked it up/dropped it off on friday march 27th. the original date was monday feb 23rd. they didnt even have time to close the paperwork before we got back so it is still open.

down time so far:

Nov 12 - Nov 25 2014 --- 13 days
Feb 23 - Mar 27 2015 --- 34 days
March 27 - TBD-----------11 days so far

---------------------------------58 days total down time in 5 mos

more to come...

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hrider

· #6 · Apr 9, 2015

This issue has absolutely nothing to do with what type of DEF you are using...and if anyone wants to pay whatever the hell Mopar is overcharging for rebranded DEF then go right ahead. If it's old or has been stored improperly then that isn't the fault of the manufacturer. I only fill up at truck stops...cheaper, fresher and I know it has been transported directly from the manufacturer to the tank, no sitting on shelves or drastic temperature changes...and if you dig deep enough they (truckstops) will gladly provide certification that it meets ISO whatever. I've only had mine in for software updates...which has solved the issue each time and has not cost me any downtime. My dealer isn't concerned with what brand DEF I'm using....they realize that isn't the issue.

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PatFisher

· #7 · Apr 9, 2015

^ be careful man. There are too many posts on here about guys putting in aftermarket or truck stop def and the dealership handing them a rather large bill that their warranty didn't cover. i'll gladly pay the extra money while I still have a warranty because if it's at the fault of MOPAR, it will be 100% covered.

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Undercow

Discussion Starter · #8 · Apr 9, 2015

hrider said:
This issue has absolutely nothing to do with what type of DEF you are using...and if anyone wants to pay whatever the hell Mopar is overcharging for rebranded DEF then go right ahead. If it's old or has been stored improperly then that isn't the fault of the manufacturer. I only fill up at truck stops...cheaper, fresher and I know it has been transported directly from the manufacturer to the tank, no sitting on shelves or drastic temperature changes...and if you dig deep enough they (truckstops) will gladly provide certification that it meets ISO whatever. I've only had mine in for software updates...which has solved the issue each time and has not cost me any downtime. My dealer isn't concerned with what brand DEF I'm using....they realize that isn't the issue.

Well this for me and my dealership has everything to do with what kind of def. I know the manufacturer can't tell you what kind of def to use because that is illegal and chrysler group seems to have a bunch of idiots there that thinks blue def is the cause of all of my issues even though that particular batch has had no issues reported to blue or chrysler. Chrysler basically told me that I need to have a refractometer and test the fluid before I use it every time...that and only use Mopar brand.

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hrider

· #9 · Apr 9, 2015

I challenge you to find DEF in this country that does not meet ISO 22241. Go ahead....let me know what you find. As long as that is what you are using there isn't a thing Chrysler can do about it....well...unless you agree to shell out for repairs that should be covered under warranty that is. I guess I'd be salty too if I were you. DEF is made up of 2 ingredients...Urea and de-ionized water...so basically IT'S ALL THE SAME. Last I checked Mopar is not in the fluid manufacturing business. If a tech told me to get a instrument to test each time I fill my DEF and only use Mopar DEF I would never visit that service dept again...because they are complete morons.

Again....I don't care if you spend $100/gallon on DEF, just saying that the DEF is absolutely not the issue here. This subject has been beat to death on this and other sites.

Maybe this will help you...
http://www.discoverdef.com/.

Or this...
http://allparnews.com/index.php/2015/02/jeepram-diesel-issues-fixed-27541

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Undercow

Discussion Starter · #10 · Apr 9, 2015

hrider said:
I challenge you to find DEF in this country that does not meet ISO 22241. Go ahead....let me know what you find. As long as that is what you are using there isn't a thing Chrysler can do about it....well...unless you agree to shell out for repairs that should be covered under warranty that is. I guess I'd be salty too if I were you. DEF is made up of 2 ingredients...Urea and de-ionized water...so basically IT'S ALL THE SAME. Last I checked Mopar is not in the fluid manufacturing business. If a tech told me to get a instrument to test each time I fill my DEF and only use Mopar DEF I would never visit that service dept again...because they are complete morons.

Again....I don't care if you spend $100/gallon on DEF, just saying that the DEF is absolutely not the issue here. This subject has been beat to death on this and other sites.

Maybe this will help you...
http://www.discoverdef.com/.

Or this...
http://allparnews.com/index.php/2015/02/jeepram-diesel-issues-fixed-27541

I don't think you are comprehending what I am saying. I know def isn't the issue. Again, chrysler group for some particular reason has an issue with my individual situation. It is not unique within Chrysler group but to chrysler my situation is. F you can afford to continue to pay for a rental and your car payment or do without a vehicle until the situation gets sorted out then good on you. You are better off than most of us. This was originally regarding having to pay 3k for repairs with def being an incorrect reason of root cause. it has now transitioned into lemon law based on the system with chrysler still stating root cause is based off of non Mopar def.

This thread and the other one is meant to find out trends with the def system that I can potentially use in court to strengthen my case as well as obtaining any other relevant information to my situation.

So no my situation has not been beat to death in other threads. The problem is the same but the reality of the situation is unique.

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