Joined
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12 Posts
The rundown of my first issue:
http://www.dieseljeeps.com/threads/def-and-my-situation.1231/
To sum it up, I used peak blue for a servicing DEF message came up, I went to the dealership, they wouldnt replace it under warranty. $3000.00!!!
SO! After reading my last post you are now fully aware of my situation. It has been roughly 3 mos since that issue and It was now time for an oil change and a top off of the DEF fluid. I decided that instead of me using an industry standard fluid that I would use industry standard fluid. (yes I meant to say this). Basically I decided to go to the dealer for servicing. Its not really worth it to me after my last run in to service elsewhere or by myself just to save about $30.
So one would think that if I went to the dealership and had the work done that it would be doubly covered, by my warranty, and the dealership. Well...the issue came back again not 2 hours of driving after the servicing. The Jeep is at the dealership for god knows how long again for back order parts....again.
The inspection has taken place today and the first thing that we were told was that it is the cat converter was bad. To start this all over again despite the overwhelming evidence that this is a known issue even within chrysler group it was summed up to be that because I used peak blue one entire service ago that it was so bad (supposedly) that it caused the cat to go bad and probably won't be covered under warranty.
I asked for a sample of the DEF the same as last time but because it is MOPAR brand and the batch sampling wasn't bad there was no need to test it...weird, considering that the fluid that "caused" the problem had its certs and was good as well.
To add to my last post, I have not "lawyered" up just yet because that stuff is expensive. I have however collected information from 14 Chrysler dealerships and statements from service representatives as well as multiple cases found around the internet on various forums including this one (thanks to all who have voluntarily provided basic info) and oddly their answer was always the same: "this should have been covered no problem".
I did contact chrysler on several occasions referencing case numbers and I was told that my situation was different to nearly 1000 cases just like mine (same fluid and everything) and did not warrant coverage. I am going to try a letter of intent next with my compiled information.
More to come!
http://www.dieseljeeps.com/threads/def-and-my-situation.1231/
To sum it up, I used peak blue for a servicing DEF message came up, I went to the dealership, they wouldnt replace it under warranty. $3000.00!!!
SO! After reading my last post you are now fully aware of my situation. It has been roughly 3 mos since that issue and It was now time for an oil change and a top off of the DEF fluid. I decided that instead of me using an industry standard fluid that I would use industry standard fluid. (yes I meant to say this). Basically I decided to go to the dealer for servicing. Its not really worth it to me after my last run in to service elsewhere or by myself just to save about $30.
So one would think that if I went to the dealership and had the work done that it would be doubly covered, by my warranty, and the dealership. Well...the issue came back again not 2 hours of driving after the servicing. The Jeep is at the dealership for god knows how long again for back order parts....again.
The inspection has taken place today and the first thing that we were told was that it is the cat converter was bad. To start this all over again despite the overwhelming evidence that this is a known issue even within chrysler group it was summed up to be that because I used peak blue one entire service ago that it was so bad (supposedly) that it caused the cat to go bad and probably won't be covered under warranty.
I asked for a sample of the DEF the same as last time but because it is MOPAR brand and the batch sampling wasn't bad there was no need to test it...weird, considering that the fluid that "caused" the problem had its certs and was good as well.
To add to my last post, I have not "lawyered" up just yet because that stuff is expensive. I have however collected information from 14 Chrysler dealerships and statements from service representatives as well as multiple cases found around the internet on various forums including this one (thanks to all who have voluntarily provided basic info) and oddly their answer was always the same: "this should have been covered no problem".
I did contact chrysler on several occasions referencing case numbers and I was told that my situation was different to nearly 1000 cases just like mine (same fluid and everything) and did not warrant coverage. I am going to try a letter of intent next with my compiled information.
More to come!
