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Discussion Starter #1 (Edited)
Hi,

New to this forum and to diesels, but a seasoned Jeeper. I recently purchased a 2014 Limited with all the fixin's to tow my 18' bowrider, and hopefully a small travel trailer in the near future. I absolutely love the vehicle, except...

We weren't more than 5 miles from the dealership when a check engine light came on - P2002. I returned the next day, and they tell me all about DPF's and their issues, and how it's common for them to gum up after sitting on a lot/short test drives. The dealership does a regen on the house. 5 miles down the road, the check engine light is back.

I return the next day, and they inform me that I need a new DPF filter, but, luckily it will be covered under warranty. Not being a Jeep specific dealer, they advised that I take it to a Jeep dealer, and to call them if they blow me any crap.

So, weeks later, I finally am able to secure an appointment at a Jeep dealership. They first inform me that they will not do any warranty work without diagnosing the issue themselves (understandable). I call the dealer from which I purchased the vehicle, and they commit to paying this diagnosis fee on my behalf. Great!

However, I then get a call from the Jeep dealership/service center. They inform me that they must follow the "process flow" prescribed by Chrysler prior to replacing the DPF under warranty. Since a regen is not working, the next step on their process flow is to replace the exhaust particulate sensor. This is not covered under warranty, may not be the root cause, and costs $1,300+. I'm informed that even if, ultimately, the filter needs replaced, I will still be charged the $1,300 for a new sensor!

Does anyone have any input on this? I like the vehicle and would like to see it fixed, but I would obviously like to attempt warranty fixes prior to very expensive treatments (which, of course, Chrysler/dealership is attempting the opposite). Anyone see any workaround?

Thanks!
 

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Im stuck in your same situation 4 months after buying a 2014 Jeep Grand Shit-rokeee. Repair manual says manual regen should only take 30 min but the dealer wanted to charge me 2 hours of labor, showed the Service manager this info and brought down to 1 hour. After that things went downhill at the Rydell Jeep Dealership in San Fernando California. Long story short I dont trust any dealership so I bought a Autel Maxicheck Pro scanner tool yesterday 9/10/2018 to perform a manual regeneration of the DPF filter. Will keep you guys updated.
 

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Hi,

New to this forum and to diesels, but a seasoned Jeeper. I recently purchased a 2014 Limited with all the fixin's to tow my 18' bowrider, and hopefully a small travel trailer in the near future. I absolutely love the vehicle, except...

We weren't more than 5 miles from the dealership when a check engine light came on - P2002. I returned the next day, and they tell me all about DPF's and their issues, and how it's common for them to gum up after sitting on a lot/short test drives. The dealership does a regen on the house. 5 miles down the road, the check engine light is back.

I return the next day, and they inform me that I need a new DPF filter, but, luckily it will be covered under warranty. Not being a Jeep specific dealer, they advised that I take it to a Jeep dealer, and to call them if they blow me any crap.

So, weeks later, I finally am able to secure an appointment at a Jeep dealership. They first inform me that they will not do any warranty work without diagnosing the issue themselves (understandable). I call the dealer from which I purchased the vehicle, and they commit to paying this diagnosis fee on my behalf. Great!

However, I then get a call from the Jeep dealership/service center. They inform me that they must follow the "process flow" prescribed by Chrysler prior to replacing the DPF under warranty. Since a regen is not working, the next step on their process flow is to replace the exhaust particulate sensor. This is not covered under warranty, may not be the root cause, and costs $1,300+. I'm informed that even if, ultimately, the filter needs replaced, I will still be charged the $1,300 for a new sensor!

Does anyone have any input on this? I like the vehicle and would like to see it fixed, but I would obviously like to attempt warranty fixes prior to very expensive treatments (which, of course, Chrysler/dealership is attempting the opposite). Anyone see any workaround?

Thanks!
Did you get resolution? I am popping the same code.
 
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