We also have a Fiat Chrysler Automotive (FCA) STAR case open on our 2014 Jeep Grand Cherokee Overland Eco-Diesel. Approximately 200 miles after our dealership completed the V08 emissions recall update (flash), the check engine light illuminated, we received a DEF Service Warning and a second independent warning threating that the vehicle would not restart if we turned it off. Immediately took our Jeep to the dealership, without turning it off.
That was May 25, 2019. We drove it to the dealership vice having it towed based on advice/assurance from a duty service manager. When we arrived the service manager said that he had other similar cases and that the dealership was already working with "Chrysler Engineers" on a solution. However, he had no idea of how long it would take to fix. Several days later the dealership back-peddled saying our DEF light warning was caused by a problem with the diesel pump. A day after that the dealership said it was a PCM problem, that they would order and it would be in the next day. The PCM came in but it was missing a secondary part!
Seemed like a lot of hoodwinking going on from the dealership so at that point we contacted Jeep/FCA via online customer support and they assigned a customer representative. The FCA rep opened a STAR case and worked with the dealership to get us a rental car. The rental car is good through June 17, 2019. The rep also told us to send her our bill for the days that we had paid out of pocket for a rental car. She said FCA would probably cover up to $35 per day.
Our dealership now acknowledges that the problem with our Jeep is related to the V08 emissions flash and that they are working with FCA on a solution.
Who is monitoring compliance as part of the Eco-Diesel lawsuit settlement? They should be made aware of these issues. We did report our situation to the Hagens Berman Law Firm Tip Line @ Hagens Berman Sobol Shapiro LLP | Class Action Attorneys | Hagens Berman | National Class Action Litigation Firm based in Seattle, WA
but to date have not received a response.