[dea49]

First, after several trips to the shop concerning my DEF warning and going step by step (what a slow agonizing pain) they finally added a fix to the injector and finally replaced the catalytic converter. It's been several months and no more warning. (I hope they just didn't disable it)

Second, They did an update several months ago and I noticed that the backup camera became jittery and my SD chip became unreadable even though the camera and the chip worked fine before. I was told that the camera was normal. A week ago they did another update to fix the SD chip problem and it worked.
Strangely the backup camera is no longer jittery. I wonder if I should go back and tell them that it's now malfunctioning?

I still have a buzz or high pitch rattle in the center console by the cup holder and a rattle in the exhaust. They will address that when they get parts in.

Also I noticed that my glove compartment is misaligned by at least 1/4" from left to right. I was told that there is no way to adjust it. So, I wonder why other Jeeps on the lot has theirs aligned correctly?

I'm not upset with the dealership, they have been very cordial and have not refused my requests up to now, I guess I'll just keep taking it in until it's fixed to my satisfaction.

 

[ericlakin]

I have a few rattles, also. It mostly occurs at traffic lights at idle speed. I think it might be par for the course with a diesel due to the extra vibration from the engine, but I think Jeep should recognize this and find a way to tighten things up. If this diesel engine is going to be a big part of their future strategy, they need to make these vehicles tight enough to handle the extra buzz.

 

[Marc B]

Well I'm not at all surprised to hear about others problems with the 14 GC ecodiesel! I've had my Summit since August and have almost 15K miles on it.

My first issue arose because the dealer I purchased it from failed to top off the DEF, so I got a low DEF 500 miles to disable message at 4,500 miles. Since I had no idea what this was all about, I had the dealer top it off to the tune of 82.00 that I later found out should have been free of charge.

Then I purchased a 2.5gal jug of DEF at Home Depot for about $11 to save some money and as you would expect I got the Incorrect DEF-See Dealer message. The service department found nothing wrong with the DEF and fortunately they were able to reset the computer with no repairs or cost to me. I subsequently purchased MOPAR DEF at the dealer for $22 and it seems to work fine.

Then recently my engine light came on and I had my 10,000 mile service while the dealer reset the computer. They said there was a service bulletin that related to DEF & that is why the light came on.

A week and a half and 500 miles later the light was on again. I decided I needed to plug in my block heater due to the cold weather here in northern New England, so while in the shop to reset the computer again, I had them install the cord for $145. It's hard to believe this wasn't included in a $57K vehicle!

Well the block heater seems to work but the engine light came back, so of course I couldn't use my remote starter while the vehicle was parked outside in the cold all weekend! Now they say I need a new catalytic converter, but they're on back order until next week. They said it's okay to drive the vehicle. This time the reset lasted about 1 1/2 days and the light is back again.


I'm very concerned that they really have no idea what to do to fix these problems! It's a great vehicle in many ways, but the aggravation and relatively high cost of diesel plus DEF makes me question why anyone would buy another diesel.

 

[PatFisher]

Welcome to the club. My check engine light came on last week and I was finally able to make it to my local dealership yesterday to have the code "officially" read (took it to an AutoZone and they read it for free...P20EE...which pretty much meant a new cat). They came back to me yesterday and said it needs a new cat! Well...no crap! I keep telling myself that this stuff is only happening because it's a brand new vehicle with a brand new engine, but the cat issue is flat out pathetic. Wrote to Jeep on their website to make me feel better. Im frustrated that I paid $45K for mine...$57 for yours??! Must be the high end summit model then? Good luck.

 

[granite]

I have been through all the sh!t too and was very frustrated. Was at the dealership 6 times and thought to myself ,what did I need this aggravation. Had all software upgrades and all the small DEF parts changed and still had lights and messages galore. Finally they said it needed the new cat which took 2 weeks to get. Now so far all is well with 2000 new miles since. My only issue now is that my mileage has dropped substantially and not sure why. I still use the same service stations so not much to blame it on other than something they have done. Will wait a while and see if anything changes which I highly doubt.

 

[Evelyn Mashburn]

My 2014 Jeep Grand Cherokee has now been in and out of the shop repeatedly for check engine light coming on. I have been told each time it is because of a recall. However, I have never been notified of a recall. It was in the shop on 1/17 for the same problem. Received back on 1/19 and told Jeep safe to drive with light on, parts on order, will repair problem when parts arrive. Drove Jeep home, approximately six miles, parted and not driven again until 1/26/2019. At that time I noticed an odd smell in the Jeep, so did my son. Took Jeep back to shop. Service writer also smelled same odd smell and said it was not safe to drive. Was given a small patriot to drive until Jeep is repair. Catalitic converter and other repair parts are on back order and not expected to be here until some time in March. Still, I do not know what the smell is, or the problem with the Jeep.

 

[ericlakin]

Has anyone seen the recent comments from FCA on these ongoing issues?

http://www.allpar.com/news/index.php/2015/02/jeepram-diesel-issues-fixed

 

[dea49]

Just drove my GC Limited to upstate NY and back to Fl. (boy it was cold)

Spent a week there between large blizzards. Never got above 10 degrees and got as low as -18.

Don't have the block heater hooked up (not sure if it's even installed) but the vehicle never missed a beat when starting.

The estimated dash MPG read 30.3 MPG but after figuring fuel consumption manually, found it to be 29.7. Not too bad.

Just flipped 10K and am getting it's first oil change.

So far it appears all repairs are working as expected.

 

[Scott B]

New to the forum. Wanted to chime in with others on the 2014 EcoDiesel. We purchased our Overland with the diesel option last spring. Have to say that I love the vehicle, generally, but have become increasingly frustrated with repeated trips to the dealership because of "check engine" issues. First happened at a little less than 5K miles--dealer told me that the software had to be updated and the computer re-flashed. Second time happened at 10.5K, with supposed resolution and advice from the dealer to drive the vehicle at "highway speeds" for at least an hour every week. Great. Third and fourth times occurred in rapid succession after I had actually taken a few highway trips. Now have about 11.5K on the vehicle. Latest diagnosis was that the catalytic converter needed to be replaced, something that I see many of you have experienced, with the compounding aggravation of a "national backlog in parts" that kept me out of my vehicle for more than 10 days. Expecting to get it back tomorrow. Clearly a design/manufacturing defect. If it's not fixed this time--as in really fixed--then I intend to pursue an action under our state's Lemon Law.

 

[hrider]

Yes...same old story. 2014 Overland with 8600 miles. Just dropped off at the dealer this morning. I didn't bother getting the code read, I kinda already know what its going to be. I was vastly more informed on these issues than the dealer was...but for now I'm giving them the benefit of the doubt and going through the motions to get my new Cat ordered. They won't put you on the parts list until they at lease get the latest updates installed to see if that fixes the problem. The Allpar article mentions "early production vehicles" are all having the Cat's replaced with later models only requiring a recalibration...but nobody seems to know what they mean by that. Mine was manufactured in June of 14, so to me I would consider that a later model. My service tech seemed to be somewhat competent so I'll report back when I hear from them today. If they say one word about the DEF I'm going to punch them in the face and go to another dealer.

 

[RockCrawler]

Well I'm not at all surprised to hear about others problems with the 14 GC ecodiesel! I've had my Summit since August and have almost 15K miles on it.

My first issue arose because the dealer I purchased it from failed to top off the DEF, so I got a low DEF 500 miles to disable message at 4,500 miles. Since I had no idea what this was all about, I had the dealer top it off to the tune of 82.00 that I later found out should have been free of charge.

Then I purchased a 2.5gal jug of DEF at Home Depot for about $11 to save some money and as you would expect I got the Incorrect DEF-See Dealer message. The service department found nothing wrong with the DEF and fortunately they were able to reset the computer with no repairs or cost to me. I subsequently purchased MOPAR DEF at the dealer for $22 and it seems to work fine.

Then recently my engine light came on and I had my 10,000 mile service while the dealer reset the computer. They said there was a service bulletin that related to DEF & that is why the light came on.

A week and a half and 500 miles later the light was on again. I decided I needed to plug in my block heater due to the cold weather here in northern New England, so while in the shop to reset the computer again, I had them install the cord for $145. It's hard to believe this wasn't included in a $57K vehicle!

Well the block heater seems to work but the engine light came back, so of course I couldn't use my remote starter while the vehicle was parked outside in the cold all weekend! Now they say I need a new catalytic converter, but they're on back order until next week. They said it's okay to drive the vehicle. This time the reset lasted about 1 1/2 days and the light is back again.


I'm very concerned that they really have no idea what to do to fix these problems! It's a great vehicle in many ways, but the aggravation and relatively high cost of diesel plus DEF makes me question why anyone would buy another diesel.

 

[RockCrawler]

Do you live in CT? I have associates in CT . . .
Your comments make no sense.
No dealer "tops off" DEF tanks. It is an eight gallon tank that requires periodic maintenance (i.e., the owner has to refill it as needed).
By you own comments, the DEF you purchased a Home Depot, to save money, was chemically correct. Your point in that discussion?
The block heater is, was, and has always been an option. The $147 installation after the vehicle has been built is an industry reasonable charge. Check this out with your local Audi, BMW, Mercedes, or Toyota dealer. You may be surprised at the extremely low cost your Jeep dealer charged you.
Your newly installed block heater had/has nothing to do with your remote start capability. So I do not understand your comment about "I couldn't use my remote starter" . . . ?
Bone up on your vehicle and it's features please.
It's called an "Owners Manual?
You did after all pay $57K for your JGC Summit.
One would think that someone investing that kind of money would at least be aware of the rudimentary functions of a "diesel powered" SUV???
You are concerned about the dealer?
I am more concerned about "you" the lost customer . . .

Tom

 

[ericlakin]

The dealership should absolutely top off the DEF tank and the fuel tank before a customer picks up a new vehicle. It is standard for all fluids to be topped up before delivery, and then it is the owner's responsibility to keep them full. You often get stuff like windshield washer fluid filled up for free with an oil change, but DEF costs too much to hope for that level of service. That being said, I am a firm believer in using the products that Jeep recommends and keeping good records and all receipts. Even folks using Mopar DEF have had the "wrong DEF" warning.

Diesel vehicles are neither common nor well understood by the majority of motorists in the US, and even those who have been driving diesels for years are now learning all about DEF and the other complexities of emissions systems. There is and will continue to be a learning curve for dealers and customers alike. I think this is a great forum. I hope it does not devolve into a series of unhelpful criticisms and remarks. The internet has enough of that already.

 

[RockCrawler]

Eric . . . sorry that my criticisms of foolish postings do not sit well with you, but dealers are not required, nor do they top off fluids on delivery. Especially fuel (i.e. gasoline or diesel).
Please do review your original Mulroney (window sticker) as I believe it actually actually mentions five gallons of fuel on delivery.
Dealers do top off incidentals like windshield washer fluid (read that inexpensive) during most maintenence visits though, as you mentioned
And regarding DEF, the vehicle is shipped from the build source with six gallons + or - gallons.
On delivery my sales person walked me through "ALL", yes "ALL", of the particulars regarding my wonderful new vehicle (DEF, DEF fundamentals, diesel fundamentals and cautions, all features, all option fundamentals, and actually help me set up and adjust the myriad of different option settings and requirements. He spent at least forty five minutes with the wife and myself.
And regarding learning curves, the SCR diesel emmision systems and diesel engines have been out there for decades. Relatively new to some segments but the infomation is out there for all to see, understand, and utilize. One would think that buyers purchasing such a vehicle would enlighten themselves on what they are buying?
I too like this forum, but cannot let foolish and derogatory comments about my Jeep Eco Diesel go unchallenged.
No flame intended.
Just the facts, for all to see.
Peace . . .

 

[Moe R]

I was very happy with my dealer, they topped off the DEF and gave me one free oil change and will top off the DEF at that time also. I'm from CT but purchased my JGC in Mass, (much better deal). I have been involved with diesels for 40 years and when I look back I think I had to start somewhere. So, I would encourage newbies to go for it. I just hope they have a good experience while they learn more. I feel sorry for anyone that gets a lemon (could happen with gas or diesel). Hope they fix the problems cuz I really like these vehicles. I'm thinking Jeep has something here and other car companies will most certainly follow suit.

 

[ericlakin]

Same experience here. Every car I have ever owned came with a full fuel tank and my JGC came full of DEF, as well. Spoke to my dealer today. The window sticker refers to delivery to the dealership. A good dealer will send you on your way with all fluids topped up including fuel and DEF before delivering to the customer. But I guess some dealers offer better service than others.

I was very happy with my dealer, they topped off the DEF and gave me one free oil change and will top off the DEF at that time also. I'm from CT but purchased my JGC in Mass, (much better deal). I have been involved with diesels for 40 years and when I look back I think I had to start somewhere. So, I would encourage newbies to go for it. I just hope they have a good experience while they learn more. I feel sorry for anyone that gets a lemon (could happen with gas or diesel). Hope they fix the problems cuz I really like these vehicles. I'm thinking Jeep has something here and other car companies will most certainly follow suit.

 

[Elapid]

My understanding is that the Eco Diesel is shipped with 5 gallons of DEF in the tank and IS to be topped to full by the dealer on delivery. This per my dealer.

 

[Raaz227]

Mine came with a half a tank of DEF. Noticed when I got home. Took it back to the dealer and they topped it off. I attributed it to that the car was prepped late evening when we made the deal. Sales offered me a full tank of diesel and dealer cost on rubber mats for my troubles.

 

[jkirton]

I have 8700 miles on my 2014 Grand Cherokee, and recently had the check engine light come on. I took it to the dealer, at which time they replaced the Powertrain Control Board (PCB).
This worked for 24 hours, then the light came on again.
Drove to the dealership again, at which time i've made an appointment for them to do a deeper diagnosis.

Several things have manifested themselves in the two days of driving with the light on.
1. Remote start does not work
2. Rough ride... no longer the smooth vehicle i was so in love with
3. economy has gone to heck... averaging 13 mpg
4. feel like my all-wheel drive is fighting itself... twitchy steering wheel etc.

Has anyone else had this happen?
I was in love with my GC w/Ecodiesel, but i'm now afraid of what lies ahead.

Has anyone else heard of this anomoly?

 

[Brewster]

Sounds like a 'bad flash' - or computer. Maybe try different dealer- if your's does not sell a lot of diesels - I think a lot of problems are from the 'incompetents' out there!