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Discussion Starter #1
Hey everyone. I just found out that my dealer has replaced the oil in my 14 WK diesel with the wrong one twice out of three times since I have gotten it. They appear to have used Mopar #5166241-PA as opposed to the Mopar #68001334-AB they should have used. Supposedly it has the right oil now, but over 7,700 miles of the 13k I've put on it had the wrong oil installed. I just recently noticed as I was going back through my records (since I am having multiple SCR/DEF issues and I am calling Chrysler Customer Care tomorrow to threaten legal action). Has anyone else had the dealer put the wrong oil in? If so, what did they do about it? Does anyone have any suggestions as to what recourse I have at this point? I don't trust them to stand behind their warranty if the engine has issues... Having the wrong oil installed during the break in period for the engine seems pretty bad to me. Thoughts? Thanks!
 

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Dang. I'll be checking my service receipts when I get home. Never thought of verifying the oil used. Good heads up! Sounds like a good argument to have Chrysler give you a free extended engine warranty.
 

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this is from the Ram 1500 forum site:

{email just received from Pennzoil Technical Department:
"Hello XXXXX,
Thank you for your inquiry on Pennzoil Platinum Euro L. Yes the Pennzoil Platinum Euro L 5w-30 is the only Pennzoil product that meets the MS-11106 specification.
If you have any further questions please call our hotline at: 1-800-237-8645, option3, 2.
Sincerely,
Pennzoil Technical Information, ds"

So, after about 30 min of me showing them the Owner's Manual and going to the Pennzoil website and showing the correct oil, the dealership installed the Pennzoil Ultra Euro L (#68001334-PB) and a new filter. While waiting for them to change the oil I received the above email from Pennzoil Tech Dept and showed to the Service Writer and Manager at the dealership. The Service writer said " I just don't get all this oil stuff." He kept trying to find an article which he supposedly read saying it was okay to use the standard Platinum oil in the EcoDiesel. He never found it.
The Part Dept keeps maintaining Chrysler told them it was okay to use the regular Pennzoil Platinum in the EcoDiesel. A phone call to the Chrysler Customer Service 1800 number was no help as they have no technical information on the oil for Chrysler products. So, I have emailed www.ramtrucks.com\RamCares expressing my concerns.

It's a sad day when Customers have to inform Dealership Service Departments correct oils and parts to use on a vehicle..
}

Is it truely TOO much to ask that the stealerships have a clue......never mind...what was I thinking?

RS
 

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Well, a while back during one of my 6 visits to the dealership I was waiting in the customer lounge and thinking, what did I need this aggravation for. Should have gone the simple way and not bought $50k worth of headaches. But the funny part was this, I'm waiting for my Chrysler vehicle in a Chrysler dealership, watching the news on a 50" screen and there in front of my eyes is a broadcast of some new revelations about more CHRYSLER RECALLS. All 5 of us looked at each other. You can't make this stuff up.
 

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Discussion Starter #5
I am leasing the Jeep so an extended warranty is worth nothing to me at this point. The likelihood that I'll keep the thing at the end of the 3 years is low. Especially since the wrong oil has been in it 8 months of the year I've already owned it and after 3 trips to the dealer, I'm still fighting with the cat converter issue.
 

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Discussion Starter #6
Update: Finally talking to someone at the dealer who seems to know what he is talking about. Here is their reply about the usage of the incorrect oil in the vehicle:

"The first two oil changes on the vehicle were performed with Pennzoil Platinum Full Synthetic 5W30 (Chrysler Part #5166241PA). The correct oil for your vehicle (Pennzoil Ultra Euro L Synthetic 5W30, Chrysler Part #68001334PB).

The requirement for the 3.0 Diesel Engine oil is 'ACEA C3 5W-30 Synthetic'. Using the ACEA standard, the Pennzoil Platnium is rated for ACEA A1/B1. Both ACEA C3, and ACEA A1/B1 standards require the engine oil to meet a 'minimum HTHS viscosity of 3.5mPa.s.' (Viscosity at high temp. & high shear rate). From an engine mechanical standpoint, the Pennzoil Platinum 5w30 meets and exceeds the protection required by the manufacturer. Since HTHS value of the oil is what would contribute to any engine mechanical damage, I believe it's safe to say that none occurred.

The Pennzoil Platinum 5w30, does not however meet the ACEA requirements for 'catalyst compatible oils for gasoline and diesel engines with after treatment devices'. In theory, long term use of a non ACEA C3 rated oil could cause premature degradation of catalyst efficiency, but not likely in the time that the A1/B1 rated oil was in your engine. The SCR Cat is the only component that could be negatively effected by using an non ACEA C3 oil."


Since they are replacing my Cat next week, I should be good to go. I guess I just got lucky that they are having to replace that part anyway because of the MIL I have. Still unsure if I wouldn't have gotten the MIL if they had used the right oil in the first place. But with the number of people having Cat issues, I'd probably have to get it replaced anyway. No way to ever know for sure. I hope this helps someone else.
 

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Maxwell Jeep in Austin is using Rotella T-6.....they 'tell' me it's 5w-30, but on the Shell website all I find is reports for 5W-40....any thoughts? It sounds like meets the ACEA requirements for 'catalyst compatible oils for gasoline and diesel engines with after treatment devices'...I just got the new designed cat about 800 miles ago and REALLY don't want more issues....

RS
 

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Discussion Starter #8
According to Shell's website, T-6 is only available in 5W-40. It also does not appear to meet the Chrysler spec for the eco-diesel (not surprising). I would go back to the dealer and make them put the correct oil in. The correct Chrysler part number is in another post above. I guess mine was a little less of an issue as it was still the right weight rating, protection specification and all that. Just wasn't designed for SCR. But your's doesn't sound like its the right one at all. There is 1 Pennzoil product and 1 Mobile One product that comply with the requirements from what I have read elsewhere. Good luck!
 

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This is why I change my own oil...and also because it will be a cold day in hell before I pay $180 for an oil change. Similar to the SCR system and the type of DEF you use, the engine cannot tell what type of oil you are using...nor does it care. Of course if you want to stay within spec you should use Mopar or the Euro L, but my father has been putting 10-40 in every vehicle he has ever owned with no issues. I'm not suggesting this but the simple fact is that engines just want to be lubricated, yes they are engineered with a certain viscosity and weight in mind but they mostly don't care what the product is. I cannot imagine your engine will have any issues with stuff that wasn't technically specified...especially since Mopar did it anyway. My local dealer doesn't even sell Mopar branded oil...they use the Pennzoil Euro L for $6.60/quart. Cheapest I have found it.
 

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Amazon..$45. Total rip off but you gotta have it. It will piss you off when you see what it looks like. I paid $45 for this!!!!! The dealer wanted $60. These are canister type filters so it sits in a pool of old oil. Go to the dollar store and get a turkey baster to remove the old oil from the filter housing. You can spend more on a fancy siphon pump but I like extra beer money.

http://www.amazon.com/Mopar-6822-9402AA-Engine-Filter/dp/B00KQ4VE64/ref=sr_1_6?ie=UTF8&qid=1426859700&sr=8-6&keywords=mopar+oil+filter

This might be helpful also.
http://www.wk2jeeps.com/tsb/tsb_wk2_0900413.pdf
 

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My dealer charges 140. So for about 40 more. I can get it done, logged in the system and the VIN checked for updates that they will install at no charge. Would I change my own to save 80......... maybe. But since they gave me my first one free I'm going to think of the first two at 70 each.
 

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This is why I change my own oil...and also because it will be a cold day in hell before I pay $180 for an oil change. Similar to the SCR system and the type of DEF you use, the engine cannot tell what type of oil you are using...nor does it care. Of course if you want to stay within spec you should use Mopar or the Euro L, but my father has been putting 10-40 in every vehicle he has ever owned with no issues. I'm not suggesting this but the simple fact is that engines just want to be lubricated, yes they are engineered with a certain viscosity and weight in mind but they mostly don't care what the product is. I cannot imagine your engine will have any issues with stuff that wasn't technically specified...especially since Mopar did it anyway. My local dealer doesn't even sell Mopar branded oil...they use the Pennzoil Euro L for $6.60/quart. Cheapest I have found it.
Well, its a good thing that your father doesn't own an Ecodiesel-equipped vehicle, because, when, not if, he would have a warranty issue, and they ask to see his maintainence records and receipts, which they have every legal right to, and he provided them with receipts that showed THE WRONG OIL was used, his warranty would be promptly, and rightfully, declined. It's mind-boghling that you would even suggest that "oil is oil", period. There is a legitimate reason that there are different oils on the market, but what do I know...I've only been a mechanic for 11 years, working on everything from gas, diesel, and many gas turbine engines... So, go right ahead, and save a little money now, but put that money in a savings account, so you can afford the $9,000 replacement engine later.
 

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For the most part oil is oil...you can disagree if you wish, but that's the truth. Are you seriously suggesting that an engine will fail if the exact oil specified isn't used each and every time, and you are a mechanic? An engine is suddenly going to stop working because someone used 5W30 rather that 10W30...that's laughable. You should read my post again....I clearly did not suggest using anything other than the specified oil for this vehicle and identified the fact that manufacturers do spec certain types of oil for their engines. I was just trying to give a little piece of mind to the original poster. If his WK blows up because of the non specified oil issue then I'll eat my words, until then I'll stand by my opinion.
 

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Be as naive as you want, but yes, there are certain reasons that manufactures specify certain oils for their engines there, buddy! For example, some engines will not activate the MDS system if too thick of an oil is used. In our case, we need an oil that has a low shoot or ash, when it is burned in the EGR system, so that the DPF will not soot up. Also, think of the extreme load our engines and turbo are being subjected to. No, the engine will probably not blow up, but it will definitely jack with the SCR and DPF. Aso, if the OP does have engine or exhaust problems which require warranty work, the dealer can and will probably ask for maintenance records and receipts. Upon seeing that the wrong oil was used, warranty claims will probably be denied. Truth. The days of the 300hp V8 being an incredible achievement are long gone. We have a3.0L TURBO diesel which makes 420+torque. Welcome to the 2000's. Can't wait to hear your response.
 

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I'm not sure this synthetic stuff is even technical "Oil"..... But even the stuff that comes out of the ground has been "discussed' passionately ever since I can remember. But we are only talking about three or at the most four ( in my case two more ) oil changes to cover the 35000 mile warranty. Why risk the warranty for a few dollars. And those that have purchased extended warranties have already demonstrated that they are willing to pay to let the dealer handle it. After seeing the debacle with the DEF I will not even use an additive. Let alone a substitute.
 
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