Ok. To help us get a better understanding of the DEF system, here's something I posted on the other Jeep site in the WK2 Diesel forum:
Chrysler doesn't know what they are doing. That's the problem. Chrysler doesn't have a team dedicated to assisting on this issue and dealer techs are struggling to fix the issue. After a tech has had some experience with the DEF system, it may be easier for them to diagnose.
Here are the components and problems as I understand:
1. DEF tank - contamination, bad DEF, clogged outfeed
2. DEF pump - failed or low pressure
3. DEF line to injector - kinked or damaged, clogged
4. DEF injector - failed, clogged
5. Catalytic Converter - ?
6. NOx sensor - failed, improper reading
I believe there is no clear published diagnostic procedure for troubleshooting so the techs are guessing. Honestly, its not that complicated. Its a closed loop system. Some simple test can isolate the issue to one or more of the above components.